CanDoNet.com.au

Privacy Policy

CanDo Internet Pty Ltd trading as "CanDoNet" is owned by CanDo4Kids & Townsend House Incorporated which offers an ever increasing and evolving range of services, programs and activities to children and young adults up to twenty five years of age who are blind/vision impaired, deaf/hearing impaired, deaf/blind and who may have additional disabilities.

Our focus is the provision of internet and related services to raise funds for the services CanDo4Kids provides to broaden the opportunities and lifestyles of the children.

CanDoNet is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the CanDoNet Web site and governs data collection and usage. By using the CanDoNet website, you consent to the data practices described in this statement.

Collection of your Personal Information

CanDoNet collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. CanDoNet also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by CanDoNet. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by CanDoNet for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CanDoNet Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through CanDoNet public message boards, this information may be collected and used by others. Note: CanDoNet does not read any of your private online communications.

CanDoNet encourages you to review the privacy statements of Web sites you choose to link to from CanDoNet so that you can understand how those Web sites collect, use and share your information. CanDoNet is not responsible for the privacy statements or other content on Web sites outside of the CanDoNet and CanDoNet family of Web sites.

Use of your Personal Information

CanDoNet collects and uses your personal information to operate the CanDoNet Web site and deliver the services you have requested. CanDoNet also uses your personally identifiable information to inform you of other products or services available from
CanDoNet and its affiliates. CanDoNet may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Our Customer Support Team provide sales and technical support via telephone and email. The information collected during this process includes names, addresses and telephone numbers of our customers. These are kept on a database and are regularly maintained. When a payment is given by credit card, the details of the card are taken and used only for the purpose of the specified charge owing. Consent is assumed when the information is given freely over the telephone. These details enable us to process the transaction agreed to over the phone.

CanDoNet Customers can also make payments by credit card over the internet via our online payment gateway available when applying from our web site www.candonet.com.au Our web site provides 128 Bit Encryption security for customer data including the online payment gateway with the bank via a Global Server Certificate. Credit card details are kept confidentially and are not available to any individual or organisation outside CanDo4Kids-Townsend House and our Bankers. As with any organisation, CanDo4Kids-Townsend House is required to keep some information for Audit purposes under Association Law. CanDo4Kids-Townsend House does not keep information outside these statutory requirements.

CanDoNet does not sell, rent or lease its customer lists to third parties. CanDoNet may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, CanDoNet may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CanDoNet, and they are required to maintain the confidentiality of your information.

CanDoNet does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

CanDoNet keeps track of the Web sites and pages our customers visit within CanDoNet, in order to determine what CanDoNet services are the most popular. This data is used to deliver customized content and advertising within CanDoNet to customers whose behavior indicates that they are interested in a particular subject area.

Information re customer accounts held by CanDoNet, CanDo4Kids-Townsend House may be accessed by customers via the "MyCanDoNet" section by logging in to the web site or by way of contacting Customer Support on 1300 886 640, except in the case where we are, by law, not required to give access. A small fee may be charged for copies of statements or invoices. Customers who choose not to be telephoned need only let us know by whatever means suits them.

CanDoNet Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

• (a) conform to the edicts of the law or comply with legal process served on CanDoNet or the site;
• (b) protect and defend the rights or property of CanDoNet;
• (c) act under exigent circumstances to protect the personal safety of users of CanDoNet, or the public.

Use of Cookies

The CanDoNet Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a
web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CanDoNet's pages, or register with CanDoNet site or services, a cookie helps CanDoNet to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same CanDoNet Web site, the information you previously provided can be retrieved, so you can easily use the CanDoNet features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CanDoNet services or Web sites you visit.

Security of your Personal Information

CanDoNet secures your personal information from unauthorized access, use or disclosure. CanDoNet secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

CanDoNet will occasionally update this Statement of Privacy to reflect company and customer feedback. CanDoNet encourages you to periodically review this Statement to be informed of how CanDoNet is protecting your information.

Contact Information

CanDoNet welcomes your comments regarding this Statement of Privacy. If you believe that CanDoNet has not adhered to this Statement, please contact CanDoNet at CanDoNet Support .
We will use commercially reasonable efforts to promptly determine and remedy the problem.

Further Information

Further information about CanDoNet, CanDo4Kids-Townsend House, our programs and activities, our history or our privacy policy may be accessed by any of the following methods.